I’ve received several calls since last week from people whose LinkedIn accounts were suspended. Every now and then, LinkedIn really cracks down on users who violate one or another aspect of the EULA (End User License Agreement – last updated January 22, 2009). It is quite unnerving to log into your account and see this…
If you see this, don't panic!
In my case, I had an outstanding invoice for advertising. Of course, it would have been nice to have been told about this invoice. I have yet to find any evidence of it. Looking at your advertising account is separate from your LinkedIn Accounts & Settings. I contacted customer service but, even though I am a paid subscriber, I have not received the usual 24-hour reply. But this post is about what to do when your account is suspended.
If this happens to you, Don’t Panic! Simply click the text in blue that says “Please contact customer service”. (Of course, it does not look like a link, but it is different color test than the surrounding text.) You will be taken to a form field to request information and you should receive a reply within 24 hours. You can then addresss the violation and ask to be reinstated. If you are unsure what to do, contact us here at IA and we’ll be happy to try to help.
This scare tactic is being applied even to the most savvy users who inadvertently–or overtly–violate one or another of LinkedIn’s rules, including me and LinkedIn Expert, Viveka von Rosen. So “don’t panic”, it is not “the end of the world as we know it”, rather a reality check that when LinkedIn says to follow a rule, they mean it.
